Tow Professional

VOL4 ISS9 2015

Tow Professional is a comprehensive publication for the towing and recovery market. It is mailed directly to more than 29,000 decision makers including owners, presidents, CEO's and principals of towing companies throughout the United States.

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Page 17 of 75

It's Reflection Time! Whether pre- pared for it or not, we've started another New Year. Being granted a New Year means we have a chance to reflect on our successes, make any necessary changes or start over if warranted. During my reflection time over the last couple of weeks, I remembered with fondness a campaign that is one of the most success- ful programs with which I've worked. Here's why. One year, I was pushing the Eye-Can Campaign. The Eye-Can Campaign had a 2-fold purpose. It improved my business classes, and at the same time, fed home- less people. The idea was simple. I bought cans of chicken noodle soup. Took the cans to the local homeless shel- ter and offered the cans to the kitchen with instructions that I needed the cans back when done. With clean, empty cans in my car, I drove to the local dollar store where I purchased googly eyes to attach to sides of those cans. I created a bunch of "Eye Cans". During class time, I used words of affirmation, such as: "I CAN" be a better tow truck driver." "I CAN" be a better mom or dad, "I CAN" be a better salesperson or "I CAN" be a better man- ager. The "I CAN" idea was developed to create, in others, a verbal, self-affirmation that something can be accomplished if a person has the right attitude. Everyone can improve. My reflection about those eye cans continued last week while I spoke at Digital Dealer in Las Vegas. Digital Dealer is a large group of new car automobile stores. To my surprise and delight while being introduced to the group, a mascu- line voice from the back of room yelled, "CANI". I in-turn yelled back, "CANI". Between 2004 – 2005, I focused on "CANI" classes. Every letter of the phrase CANI stands for something. Constant And Never-ending Improvement. A person's improvement can't stop and it has to con- tinue improving. The Japanese call it - KAIZAN. Toyota uses it today. Years back, I also remember an inci- dent at a Mohawk Carpet convention in Myrtle Beach, South Carolina. When a speaker leading a group of people asks an audience to do something out of the ordi- nary, they usually do it. I told the audi- ence, when I say, "CANI", just yell back, "CANI". With guarded looks, side-to-side, I could see maybe they weren't quite sure about my request. I pressed, "Are you with me?" When I said, "CANI" again, they repeated, "CANI" back to me. All of us need to be constant learners and always be improving. Saying CANI does that for people. This particular conven- tion lasted three days. We hadn't yet seen the President of Mohawk take the plat- form. He was a tall, thin man with a full head of hair. (I hate that type – the full- head-of-hair). The President shows up the last day of the convention to be the keynote speaker. As the President exits the elevator, people around him are saying "CANI". "What the hell, are they saying," he asked his assistant. With much trepidation, she said, "Oh, sir, we had a speaker, D.J. Harrington open the convention and he has everyone saying, "CANI". It stands for constant and never-ending improve- ment." The day I spoke, three speakers fol- lowed my opening talk. All three speakers started their speech, addressing the audi- ence with "CANI". And all 872, carpet Fu l hough B y D . J . H a r r i n g t o n , C S P 16 Tow Professional | Volume 4 • Issue 9 |

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