Tow Professional

VOL5 ISS1 2016

Tow Professional is a comprehensive publication for the towing and recovery market. It is mailed directly to more than 29,000 decision makers including owners, presidents, CEO's and principals of towing companies throughout the United States.

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Page 29 of 83

is giving you the correct address. If the customer does not know their location, many systems have the ability to ping the c ustomer's cell phone to get an accurate location. There have also been many improve- m ents in the way calls are invoiced. Most motor clubs have online portals that users must log into and submit their invoices. Some software systems auto- mate this process by submitting the invoices to the motor club portals in batch. Any rejected invoices are dis- played to the user for refinement before they are submitted again. This process can greatly reduce the time it takes for b illing by over 1000% by eliminating the double entry of information into the motor club portal. In addition to being a ble to submit invoices to motor clubs electronically in batch, systems now allow you to directly email or fax invoic- es/statements to customer from within the software. No need to print and then scan invoice to fax or email. If the call goes to impound, most soft- ware systems have the ability to print owner/lien holder notification letters meeting state requirements. Service p roviders may also choose to use a lien processing service or website, such as Beacon Software's or A Lien Processing Websites Automated lien processing websites eliminate trips to the post office by utiliz- ing a mailhouse for sending letters. They will also automate the process of retriev- 2 Tow Professional | Volume 5 • Issue 1 |

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