Tow Professional

VOL5 ISS1 2016

Tow Professional is a comprehensive publication for the towing and recovery market. It is mailed directly to more than 29,000 decision makers including owners, presidents, CEO's and principals of towing companies throughout the United States.

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TOPS towing management software is designed to manage all aspects of a tow operation from the initial tow request to the vehicle's final disposition. The TOPS system provides a unified and sophisticated platform for call-taking, dis- patching, inventory management, lien processing, and auction administration. Over the past 15 years TOPS has grown to include advanced towing man- agement tools such as mobile applica- tions and integrations with motor clubs to help your business grow and gain the advantage to remain on top. Mobile Tools for the Driver TOPS offers a full suite of mobile tools for Managers, Drivers and Lot Personnel. With the introduction of smart phones many years back, towXchange reinvent- ed its mobile driver interface and devel- oped a new TOPS mobile application called TOPS driver. TOPS driver is an extension of the TOPS platform and allows drivers to receive tow requests on a mobile or hand- held device and update information back to the TOPS program which in turn updates call taking and dispatch staff in the office. These mobile tools help to min- imize telephone and radio traffic. Features of the mobile driver application include: • the ability to receive tow request information electronically • utilize mapping to navi- gate to the pickup location and to the drop-off destination • timestamp each event • update tow and vehicle information, including scan- ning VIN barcodes • upload pictures direct from the scene • capture signatures for receipts • email receipts to customers T he mobile application is available to all customers using the TOPS program to manage their business. Integrations for Motor Club Digital Dispath For Motor Club integrations, TOPS customers can now take advantage of a new add-on product named TOPS motor club. TOPS motor club receives digital dis- patch requests from motor clubs and pop- ulates the tow requests into the user's TOPS instance. Updates based on driver acknowledge, arrival, hooked, dropped, etc. are shared back to the motor club with this new tool. As referenced above, with TOPS driver the updates from the scene are shared back to the users TOPS system and shared with the motor club through the digital integration. This digital integration helps TOPS sys- tem users with accurate new call informa- tion pushed directly into TOPS eliminat- ing data entry and errors associated with data entry. TOPS motor club is integrated with the following motor clubs: GEICO, AGERO, AllState, Road America, NSD, Quest. For more information or to schedule a demonstration please call 866-800-8677 Opt 2 . www.towxchange.net TOW SOFTWARE Volume 5 • Issue 1 | www.towprofessional.com | Tow Professional 47 By Jeff Pesnell

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